FAQ

SHIPPING POLICY

Order Processing Time

All orders are carefully prepared and processed within 3-5 business days (excluding weekends and holidays). 

Please note: processing time is separate from shipping time.

Shipping Time

Delivery times vary by location and carrier and are provided as estimates only. While we strive for timely delivery, we are not responsible for delays caused by the shipping carrier, weather, or unforseen circumstances.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We cannot be responsible for orders shipped to incorrect addresses or for packages marked as delivered by the carrier.

LOST OR STOLEN PACKAGES

We are not responsible for any mishandled, stolen, or lost packages caused by USPS. If your package is lost or damaged please contact USPS and file a claim - https://www.usps.com/help/claims.htm# 

RETURN POLICY

As a small business, we’re unable to accept returns or offer refunds at this time. We encourage you to review your order carefully before purchasing and reach out with any questions. We’re happy to help with product details or sizing information. If you receive a damaged or incorrect item, please contact us immediately, and we’ll gladly work with you to make it right.

Thank you for your support and understanding. We truly appreciate your business!

WASHING INSTRUCTIONS

GRIP SOCKS: Turn them inside out, for extra protection use a mesh laundry bag. Wash with like colors. Use a gentle/ delicate cycle and cold water. Avoid harsh chemicals, bleach and fabric softeners. Lay flat or air fry (tumble dry low if needed)